Refund Policy

Last updated: 10.04.2026

We offer a 14-day refund guarantee on all digital products.

1. Eligibility

Within 14 days of purchase, you may request a refund if:

• The product does not work as described;
• A critical bug prevents the module from functioning and cannot be resolved via support;
• The product is incompatible with your PrestaShop version not covered by the product description;
• You exercise your EU consumer withdrawal right (where applicable).

After 14 days, refunds are handled case by case, limited to unresolvable product defects.

2. How to Request

Email support@prestashopaddons.eu with your Paddle order ID and a short description of the issue. We respond within 2 business days.

3. Processing

Refunds are issued by Paddle.com Market Limited (our Merchant of Record) to your original payment method, typically within 5–10 business days of approval.

4. EU Consumer Withdrawal

Under EU Directive 2011/83/EU, Art. 16(m), the statutory right of withdrawal does not apply to digital content delivered immediately after purchase with your explicit consent. We still honor our voluntary 14-day refund guarantee above.

5. Contact

support@prestashopaddons.eu